Existing Customers

Billing

Payment Options

You have several options with us! You can mail in your payment, setup free online bill pay with your checking account, pay over the phone or pay on our website.

Setup Automatic Payments

Download this authorization form: Click Here. Print and fill out this form, then return to us
by fax at (505) 821-9357 or by mail to P.O. Box 92948, Albuquerque, NM 87199
or scan & email to mary@atechsecurity.com. To stop automatic drafts, please email us written notification 30 days prior to when you would like us to stop drafting.

Referrals

Each time you refer a friend or relative and they switch to our service, you get one free month of monitoring. The person you are referring must fill in your name and address on their request when they sign up. Our billing department will automatically credit your account with one free month!

Cancel Service

To stop your service we must receive 30 day cancellation notice by mail, fax, or email. The easiest way to cancel is to submit your cancellation here:

First
Last
Your verbal password, not your keypad code

Forwarding Address

Reason for Cancellation


Monitoring

How to Test Your Alarm

Please test your alarm regularly to verify your system is operating properly. Simply arm your system and wait for the green light on the keypad to go out. Open a door to set off your alarm and wait until the loud siren sounds for 15 seconds or more, then turn if off with your code. You will receive a phone call from our Monitoring Station asking for your password. If you do not receive a call, notify our Monitoring Station immediately for assistance. We want to avoid any false alarm dispatches with the police department.

Insurance Verification

To request a letter of verification for your homeowners insurance company, please complete the form below. Your request will be processed in 1-2 business days.

We are fully licensed and approved by all major insurance companies so you should receive the maximum insurance discount.

Out of Town Notices

It is always a good idea to notify us that you will be going out of town. You may choose to add special instructions for when you are out of town such as who to call, or with temporary passwords for a house sitter. Please call 1-888-821-5777 with the date and time you will be leaving and returning. Special instructions will expire on the date and time you specify.

False Alarms

If you accidentally trip your alarm, enter your 4 digit code. If your alarm sounded for more than 10 seconds, you will receive a phone call from us verifying everything is ok. We will need your password, so please watch for our phone call. We do not charge for false alarms. If we are unable to reach you or if we do not receive the correct password, the police will be dispatched.

Updating Phone Numbers

You may update your account information 24 hours a day, 7 days a week. Call us at 1-888-821-5777 with your account password, and any new phone numbers.


Service and Troubleshooting

Equipment Upgrades

To add additional products to your system, simply call 1-888-821-5777 for a quote and to schedule an appointment.

Phone Line Changes

Changing your phone service could affect your alarm system. If you switch phone carriers please notify us immediately at 1-888-821-5777 and we will determine if any adjustments are needed.

Beeping Smoke Detectors

Non monitored smoke detectors will beep when their batteries are low. To resolve this, replace the 9 volt batteries in all non monitored smoke detectors. Monitored smoke detectors (ones that are connected to our alarm panel) do not beep. If one of our smoke detectors has a problem, the keypad will have a trouble or fire light on it.

Scheduling Service Calls

Customer Support is open Monday-Friday 8:00am-5:00pm at 1-505-821-5777. Not all service issues require a trip to your home, some issues can be resolved over the phone. If you do require a technician to come out, please make sure an adult (18 or older) can be present with a form of payment. Standard service call trips are $85 plus parts.


General System FAQs

How does my A-TECH alarm system work?

The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials the monitoring station and transmits the message through a telephone line, radio, cellular module or internet connection. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process by sending the operator a “CANCEL” signal.

Why is my motion sensor providing false detections?

A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by an A-TECH technician. Sometimes cobwebs caused by spiders can cause this, it suggested to take a feather duster and clean around and behind the unit, blowing air will also help clear out any residue left behind.

Why does my keypad display "no ac"?

An alarm panel will normally display “no ac” when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed. If the outlet is controlled by a GFCI outlet , this can be the cause, resetting the nearest GFCI outlet might resolve the problem.

Why does my alarm system take so long to notify the Monitoring Station?

The alarm system provides a delay period for the user. This delay period allows the user to disarm the system in order to prevent alarm activation. The delay period can range from 30 seconds up to 3 minutes when entering through a delay door such as a front door or Over-Head Garage Door.

Why is my system not communicating correctly?

An alarm system may lose communications for several reasons. It could be that the telephone line the system communicates through may be inoperable or service switched to another provider such as a cable company or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone company or A-TECH may also be possible reasons for communications failure.

I have call waiting on my phone line. Can that affect my service?

No. The A-TECH system is designed to seize your phone line in order to call the Monitoring Center. It will then release the line in order for the Monitoring Center to notify you that an alarm signal was received.

Why does my keypad display "not ready"?

Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Once you correct the condition, the alarm system will be ready to arm.

What is an undefined signal?

Your alarm system is capable of sending many types of signals to the Monitoring Station, which is why we spend a lot of time during the installation testing the alarms. In very rare cases a system will send a signal that is not clearly defined in our database. This will require us to update our information.

What happens when I press the panic or fire alarm buttons on the touchpad?

If you hold down the panic or fire alarm buttons on the touchpad for 2 to 3 seconds, an alarm is transmitted to the Monitoring Center, and emergency services are dispatched.

If I lose power, will my alarm system still work?

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Monitoring Center and a work order will be created so you can be notified.

What should I do if my technician does not show up as scheduled?

Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call (505) 821-5777 to inquire about a pending service request.

What if my system isn't working right?

A-TECH will be happy to investigate any problems you’re having with your equipment. Just call (505) 821-5777 for any service-related issues.

If there is a problem, can you turn my system off from the A-TECH offices?

In many cases, yes. Your system is an independent unit and can be turned off at your control touchpad as well as by an add-on smart phone mod

If I have an emergency, should I call A-TECH first?

If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and the Monitoring Station will request emergency services.

Who do I call for Alarm Monitoring Issues?

You can call the Monitoring station at (505) 858-2444.

My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from A-TECH, but no one called. Why not?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm. In many cases an operator will still try to contact you to be sure you are O

Who do I call to Schedule Service for my Security System?

You can call A-TECH at (505) 821-5777.